"If you go to a 5 stars Hotel you think you will enjoy your staying not only for the facilities, but also for the service that you will receive. You can expect at least a professional service."
Some time ago, we talked about importance of social interactions in this era, the era of branding. Using such a privilege then, I describe my history as follows.
Last week I've been in Crete, Greece for the premier international conference on information systems: CoopIS'10. The conference was held in the Aldemar Knossos Royal Hotel, which is a 5 stars Luxury Hotel, according to its own marketing ad.
The place is nice to enjoy outside your room, maybe for that reason they don't have internet available in the rooms, just to keep you relaxing enough on the spaces and activities out. Unfortunately, it was the last week of the summer season, so the weather was not good and the service neither.
In the first day of my staying I asked for an orange juice for my lunch in the Hotel's main restaurant and surprisingly the waiter gave me a box on the table. The same kind of orange juice in a box with straw that I can buy in the mini-market of the neighborhood! I got really surprised, no speeches.
The third day I had lunch at the same restaurant and again I asked for an orange juice. And yes, I got again a box on the table, but even worst the waiter opened it with his hands to fill my glass (see picture below). Unbelievable. In a 5 stars Luxury Hotel you would never expect that.
I'm not blaming the waiter, but the mangers that are in charge of teaching employees to deliver a loyal service to the customers and visitors. They should understand what customers expect from a 5 stars Hotel to satisfy them, delivering a service of excellence: bringing excellence to the customers, it pursues customer loyalty as reward.
The staying in the Hotel was decent, but not for a 5 stars Luxury Hotel as they say. I also knew other not so nice experiences from colleagues during the same week there. I'd not mention the story about the convention that was started after our conference finished.
To finish my history, I should say that, thank God, I got safe at the Heraklion airport after a taxi driver took me from the Hotel going at 160 Km/h.
So, unfortunately I'd rate the hotel with 3 stars and the taxi driver with 0 star.
Enjoy the service Sir!